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Tour Booking Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern the use of MotoRides Australia ("MotoRides", "we", "us", or "our") by tour operators ("Operators") and customers ("Customers"). By using our platform, you agree to comply with these Terms.

2. Role of MotoRides

  • MotoRides is a booking platform that connects Customers with Operators offering adventure riding tours.

  • We are not the tour provider and do not assume liability for the execution of tours.

3. Operator Responsibilities

  • Operators must provide accurate tour descriptions, pricing, and availability.

  • Operators are responsible for carrying the necessary public liability and personal injury insurance.

  • Operators agree to handle customer inquiries and disputes related to their tours.

  • Operators must notify MotoRides of any cancellations, changes, or booking adjustments as soon as possible.

4. Customer Responsibilities

  • Customers acknowledge that MotoRides is only a booking facilitator and not responsible for any tour-related incidents.

  • Customers must meet all tour requirements (e.g., valid license, roadworthy motorcycle, required gear).

  • Customers must review the Operator’s specific terms and conditions before booking.

5. Booking, Payment, and Fees

  • Customers may reserve a place on the tour with a 20% deposit.

  • The full amount must be paid at least 14 days prior to the event.

  • Customers can make instalments via credit card on the website or EFT.

  • MotoRides collects payment from Customers on behalf of Operators.

  • MotoRides deducts a service fee before remitting funds to Operators.

  • Any disputes over payment must be handled directly between Customers and Operators.

  • Pricing is set by Operators, and MotoRides is not responsible for discrepancies.

6. Cancellations and Refunds

  • Standard policy:

    • 50% refund for cancellations made at least 7 days before the tour.

    • No refunds for cancellations within 24 hours of the tour start.

  • If an Operator cancels a tour, Customers will receive a full refund or a credit to use on another tour.

  • Operators must reimburse MotoRides for refunds issued due to Operator cancellations.

7. Liability & Indemnification

  • MotoRides is not liable for injuries, accidents, or damages that occur during tours.

  • Operators and Customers agree to indemnify MotoRides against any claims related to tour participation.

8. Content & Data Usage

  • Customers and Operators retain ownership of content they upload.

  • By using MotoRides, users grant us a non-exclusive, royalty-free license to use uploaded content for marketing.

  • MotoRides is not liable for any third-party misuse of shared content.

9. Amendments & Termination

  • MotoRides reserves the right to update these Terms at any time.

  • Continued use of the platform constitutes acceptance of updated Terms.

  • Operators or Customers found violating these Terms may have their access restricted or terminated.

10. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

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For questions or concerns, please contact info@motorides.com.au.

These Terms & Conditions are temporary and subject to revision as we refine our platform and services.

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