Policy
Online Shop Policies
Welcome to MotoRides Australia's online shop. We strive to provide you with a seamless and enjoyable shopping experience. Before you proceed with your purchase, please review our shop policies outlined below.
1. Order Processing
1.1 Order Confirmation
Upon placing an order, you will receive an email confirmation containing your order details. Please ensure that all the information provided is accurate. If you notice any errors, please contact us immediately here.
1.2 Order Changes and Cancellations
Changes to your order or cancellations can only be accommodated if the request is made within 24 hours of placing the order. After this period, your order may have already been processed and shipped.
2. Shipping
2.1 Shipping Methods and Timelines
We offer various shipping methods, and the estimated delivery time will be provided during checkout. Please note that delivery times may vary based on location and other external factors.
2.2 Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.
2.3 Shipping Costs
Shipping costs are calculated based on the weight of your order and the shipping destination. The total shipping cost will be displayed during the checkout process.
3. Returns and Exchanges
3.1 Return Policy
We accept returns within 30 days of the delivery date. To initiate a return, please get in touch with our customer support team here.
3.2 Exchange Policy
If you received a defective or incorrect item, we will gladly exchange it for the correct one. Please get in touch with our customer support team here for assistance.
4. Payments
4.1 Payment Methods
We accept various payment methods, including Visa, Mastercard and Paypal. All transactions are securely processed, and your payment information is encrypted for added security.
4.2 Currency
All prices on our website are listed in AUD. Your payment will be processed in AUD, and the customer will bear any currency conversion fees.
5. Privacy and Security
5.1 Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.
5.2 Security
We employ industry-standard security measures to ensure the confidentiality and integrity of your personal information.
6. Contact Us
If you have any questions or concerns regarding our shop policies, please get in touch with our customer support team here.
Thank you for choosing us for your adventure products.
MotoRides Australia
Last Updated: 10 Dec 2024